In terms of maintenance service, technical support and updating tasks, Volartec provides customers who have implemented our system with the following services: 

• Supply of licensed module update 
  

• Supply and eventual application of fixes to the product  

• Technical support through the available channel or with remote accesses in case of incidences in the operation through the use of a model with the following characteristics:  

• Issues numeration for their tracking
• Centralized reception and administration of requirements and cases
• Provision of estimated resolution dates and communications to the administrator or user of the issues conditions 

• Assistance in the monitoring and control of the performance of products at the customer´s quarters 
  

• Assistance in the supply of verification controls of the proper product´s performance at the customer quarters 
  

• Advising on security matters: information security and protection of information  

•  Periodical visits of engineers or support department agents to the customers' quarters to provide permanent support to functional needs and to verify the adaptability software-process and vice versa

• Emergency assistance according to the customers' information recovery
  

• Advising on the system or product configuration and the making up of procedures related to them
  

• Assistance in the convenient analysis of updates to new versions

• Assistence in the explotation and optimization of information utilization 
  

• Advising on data migration that will be implemented in Volartec products 
  

• Support on the disclosure and utilization of new functions and capabilities incorporated to the product 
  

• Access to scheduled training courses related to Volartec products. 

• Active participation in the definition of requirements and the set up of priorities in matters related to  the  software evolution
  
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